How do I update my application settings?
Please contact us and provide the parameters that you wish to update. We will update your application and let you know once it’s done.
How do I get paid?
If you are using Ecwid Billing for your app, we will pay out the 80% quarterly via PayPal or another agreed upon method. Alternatively, if your pricing scheme does not fit within the Billing scheme, you can accept payments directly from the customers we refer. In exchange for inclusion in Ecwid’s app market, we expect our partners to supply Ecwid with monthly reports and quarterly payments of the revenue share (20% to Ecwid) for any paid apps, per the terms and conditions.
Can Ecwid host my files?
- Host the files whenever you wish, but make sure that they are available at all times and load quickly. This option allows you to update the files as soon as you want to.
What are the terms and conditions?
If you have an application registered with Ecwid, you are entitled to 80% of any revenues. We track all interactions between customers and apps, and expect our partners to contribute 20% of app revenues monthly to Ecwid. Read the complete terms and conditions here.
How should I handle free Ecwid users?
Ecwid has over 1 million users, and many of these users are on our free plan, which does not provide them access to the API and, therefore, any apps built with it. If your app is paid, we can work with you to give a
We will make sure they are aware of the plan they need when they are scouring apps and will showcase the benefits of being able to utilize these
My app is ready. What do I do next?
Great! There are a few simple steps to get your app approved and published. First, we recommend giving a simple demonstration to your Ecwid contacts (using a webpage, screenshots and/or descriptions of your app). Also, we advise beta testing the app as a vital part of assuring a smooth and seamless user experience. To get beta testers, you can request potential testers in the Ecwid Forums or leverage your own user base. You can and should test on your own as well; if you create a free Ecwid account and give us the store ID, and we will manually upgrade to a paid plan so you can test accordingly.
Next, you and Ecwid will confirm that all necessary assets, operational procedures and launch plans are accurately and comprehensively prepared. Lastly, Ecwid will confirm that your app is ready for launch and confirm upon listing in the App Market.
Is there a limit on the number of API calls my application can make?
Nope! You are free to build your app with as many calls as you need to make your service awesome for Ecwid merchants.
How should I provide support?
If our joint customer is having difficulties installing or using an app, they can contact Ecwid Support or use Live Chat in their control panel (for premium plans) and we will be happy to assist. However, please do have your support team ready for any possible issues specific to your application functionality, billing or user interface.
Will you guys help me with marketing my app?
Due to the fact that there are multiple apps in the App Market, and we want to treat everyone as equally as possible, we cannot commit to any specific marketing programs on an individual app basis. However, we’ll be announcing all new apps via social media and the blog posts about new apps in the Ecwid Blog.
Additionally, we welcome our developers to create unique, thought leadership posts for our blog, which we will be happy to post on your behalf and make sure the final
Have a question we didn’t answer?
Head over to the contact page to find more resources and contact information if you still are looking for answers to your questions.