Frequently Asked Questions

Knowing the common questions will help you prepare for success

How do I update my application settings?

Please contact us and provide the parameters that you wish to update. We will update your application and let you know once it’s done.

How do I get paid?

If you are using Ecwid Billing for your app, we will pay out the 80% quarterly via PayPal or another agreed upon method. Alternatively, if your pricing scheme does not fit within the Billing scheme, you can accept payments directly from the customers we refer. In exchange for inclusion in Ecwid’s app market, we expect our partners to supply Ecwid with monthly reports and quarterly payments of the revenue share (20% to Ecwid) for any paid apps, per the terms and conditions.

More details about making money with your app

Can Ecwid host my files?

Ecwid can host your static files (JavaScript, CSS, HTML) on our CDN upon request. In general, there are two options that you have as a developer:

  1. Host the files whenever you wish, but make sure that they are available at all times and load quickly. This option allows you to update the files as soon as you want to.
  2. Host the static files (JavaScript, CSS, HTML) on Ecwid’s CDN. Since Ecwid is in control of hosting in this case, then you will need to send the files to Ecwid by contacting Developer Support in order to make changes to the application. This can be a temporary solution until you find a good hosting or a permanent place for your app files, if they are not changed regularly.

What are the terms and conditions?

If you have an application registered with Ecwid, you are entitled to 80% of any revenues. We track all interactions between customers and apps, and expect our partners to contribute 20% of app revenues monthly to Ecwid. Read the complete terms and conditions here.

How should I handle free Ecwid users?

Ecwid has over 1 million users, and many of these users are on our free plan, which does not provide them access to the API and, therefore, any apps built with it. If your app is paid, we can work with you to give a 1-month discount off an Ecwid paid plan, in order to help you give incentive for merchants to upgrade and start using your app.

We will make sure they are aware of the plan they need when they are scouring apps and will showcase the benefits of being able to utilize these best-in-class apps and technologies. For your prospects, it is important to be transparent regarding the need for a paid plan, and to clearly define the benefits and ROI of your service to justify the cost.

My app is ready. What do I do next?

Great! There are a few simple steps to get your app approved and published. First, we recommend giving a simple demonstration to your Ecwid contacts (using a webpage, screenshots and/or descriptions of your app). Also, we advise beta testing the app as a vital part of assuring a smooth and seamless user experience. To get beta testers, you can request potential testers in the Ecwid Forums or leverage your own user base. You can and should test on your own as well; if you create a free Ecwid account and give us the store ID, and we will manually upgrade to a paid plan so you can test accordingly.

Next, you and Ecwid will confirm that all necessary assets, operational procedures and launch plans are accurately and comprehensively prepared. Lastly, Ecwid will confirm that your app is ready for launch and confirm upon listing in the App Market.

More details about the publishing process

Is there a limit on the number of API calls my application can make?

Nope! You are free to build your app with as many calls as you need to make your service awesome for Ecwid merchants.

How should I provide support?

If our joint customer is having difficulties installing or using an app, they can contact Ecwid Support or use Live Chat in their control panel (for premium plans) and we will be happy to assist. However, please do have your support team ready for any possible issues specific to your application functionality, billing or user interface.

More details about providing support to users

Will you guys help me with marketing my app?

Due to the fact that there are multiple apps in the App Market, and we want to treat everyone as equally as possible, we cannot commit to any specific marketing programs on an individual app basis. However, we’ll be announcing all new apps via social media and the blog posts about new apps in the Ecwid Blog.

Additionally, we welcome our developers to create unique, thought leadership posts for our blog, which we will be happy to post on your behalf and make sure the final call-to-action is to download your app. These blogs should not be an advertisement, but something helpful for someone running an online business. For example, if you have an app that helps improve the user experience on mobile devices, you’d want to write a blog like this one. Let us know an idea you had for a blog, and we’ll work with you and your team to get this published on the Ecwid blog.

______________________________________________________________________________

Have a question we didn’t answer?

Head over to the contact page to find more resources and contact information if you still are looking for answers to your questions.